System Settings

Error Handling

From the Global Settings page, scroll to the section labeled “System Settings”, to control how the background jobs will handle any unexpected errors. There are currently two settings available:

1. Log Thing Errors to Chatter
2. Log Servitization Errors to Chatter

These settings, when enabled, will log any errors from background jobs to the Chatter Feed of the appropriate record. For Thing Errors they will be attached to the Asset, or your custom Thing Object if configured. For Servitization Errors they will be attached to the Servitization Plan.

Alternatively, if either these fields are NOT enabled the default behavior is to create “IoT Admin Log” records. This Custom Object can easily be accessed with Reports or as an Object Tab with List Views.

Chatter

If either of the above values are enabled, remember to also Enable the Feed Tracking of the corresponding Object (e.g. Servitization Plan, Asset, etc.) as seen in the following Setup screen.

Platform Event Handling

From the Global Settings page, scroll to the section labeled “System Settings”, to control how the Platform Events received from the IoT Cloud will be handled.

By enabling the field “Disable Platform Event Triggers”, the managed Apex Triggers will no longer process the Platform Events. Instead, we’ve provided the following Platform Event Triggered Flows we recommend you activate: