Release 1.12 (Summer '22)

New Features:

• Servitization 2.0 The Servitization engine has been enhanced with several new features including:
  • Negative Usage Handling
  • Pricing Policies & Tiered Pricing
  • Reconciliation Counts
  • Uptime Alert Types
  • Embedded Pricing

• Alert Response Alert Response handling is a clicks-not-code solution to handling the IoT Alerts received from the IoT Cloud. You can auto-create any response Object (Case, Work Order, Lead, etc.) in response to an IoT Alert, and customize how different Thing Types and/or Alert Types are handled. In addition, you can configure Thing (Asset) updates, auto-created related child records, auto-create IoT Data Snapshots and exit condition updates (e.g. Cancel Work Order, Close Case, etc).

• Alert Condition - Impacts Uptime New setting on Alert Conditions that allow the admin to specify if the Alert Type will impact Uptime calculations for “Downtime Periods” and “Servitization”

• Digital Twin API REST Web Service allowing integrations or custom code to easily retrieve the latest Digital Twin data.

• Log Errors to Chatter Control how the application will log errors for background jobs, whether as IoT Admin Log records (default) or to the Chatter Feed of the corresponding Thing or Servitization Plan.